Field Operations Manager
1 week ago
Kings Camps is a leading not-for-profit organisation offering sports and activity day camps at over 50 UK locations, getting children and young people active, having fun and learning together.
We are seeking an experienced Field Operations Manager to join our management team, responsible for the delivery of a high-quality Kings Camps experience across multiple camps in the Midlands region.
About the RoleAs Field Operations Manager, you will have overall responsibility for ensuring seamless operations, staff management, and customer satisfaction. You will travel regularly to visit each venue, interacting with Site Managers, coaches, and parents to guarantee excellent service delivery.
This is a dynamic role requiring strong communication, problem-solving, and leadership skills. You must be able to motivate teams, resolve issues promptly, and maintain a safe and healthy environment for all participants.
Key Responsibilities- Manage and support Site Managers to deliver exceptional customer experiences.
- Develop and implement operational strategies to improve efficiency, quality, and customer satisfaction.
- Conduct regular site visits to monitor progress, provide feedback, and address any concerns.
- Maintain open communication channels with Site Managers, coaches, and parents to ensure everyone is informed and engaged.
- Collaborate with the wider Kings Camps team to align regional goals with organisational objectives.
We are looking for an experienced professional with:
- A minimum of 2 years' experience in a similar role or within the sports coaching industry.
- Proven track record of delivering high-quality results in fast-paced environments.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction.
- UK driving licence and access to a reliable vehicle (travel expenses reimbursed).
The estimated salary for this position is £40,000 - £55,000 per annum, depending on experience. We offer a comprehensive benefits package, including paid training, opportunities for career growth, and a supportive team environment.
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