Senior Implementation Professional

2 days ago

London, Greater London, United Kingdom MarTrust Full time
Job Title

Senior Implementation Professional - Competitive Salary and Benefits Package

About Marcura

We are a dynamic company revolutionizing digital processes within the global shipping industry. Our team is dedicated to creating innovative solutions that drive real-world impact.

We serve over 650 customers across 53 countries, employ an energetic team of 980+ members worldwide, and are poised for continued success with ambitious growth targets for 2025.

About the Role: Senior Implementation Professional

The successful candidate will be responsible for successfully implementing and onboarding new customers. Coordinating cross-functional efforts between customer teams and ours will ensure continuous growth and maximize their usage of our services.

Key Responsibilities:

  • Project Management:
  • Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live.
  • Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation.
  • Monitor project progress, identify potential risks, and implement mitigation strategies.
  • Ensure timely delivery of onboarding tasks and adherence to SLAs.

Customer Success:

  • Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process.
  • Address customer enquiries and concerns promptly and effectively.
  • Proactively communicate project updates and progress to customers.
  • Navigate internal and external stakeholders: Leverage strong interpersonal skills to navigate through customer companies, identifying and engaging with key decision-makers to overcome hurdles and expedite approvals.
  • Hold stakeholders accountable: Maintain clear communication and expectations with internal and external stakeholders, fostering a collaborative environment while ensuring timely completion of assigned tasks.

Coordination:

  • Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation.
  • Allocate tasks and responsibilities to stakeholders as required, monitor progress, and provide guidance as needed.

Requirements:

  • Certification in Project Management is a plus
  • Foreign languages are a plus (incl. Chinese)
  • Project Management - 3+ years of experience in project management roles, with a track record of successful project delivery
  • Customer Onboarding - Strong understanding of customer onboarding processes and best practices
  • KYC/CDD – Worked in, or closely with, KYC and Customer Due Diligence teams
  • Maritime and/or Payments experience is a plus
  • Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
  • Change management – communicates clearly and manages change effectively.
  • Oral and written communication - excellent communication skills, can explain complex risk terms in business language – in English.
  • Interpersonal skills - build strong relationships with both internal and external stakeholders.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Organisational awareness – knows how to get things done and gain commitment.
  • Credible - able to hold senior colleagues to account.
  • Microsoft tools - Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint

Why Choose Marcura?

We offer a competitive salary, flexible working arrangements, inclusive onboarding experience, and opportunities for professional growth and development.

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