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Experienced Senior Property Manager

1 month ago

Worthing, West Sussex, United Kingdom Leaders Romans Group Full time

Job Title: Senior Property Manager

Location: Leaders Romans Group

Brand: Leaders Romans Group

Salary: £30,000 OTE inclusive of commission

Hours: Monday-Friday 9am-6pm

About Leaders Romans Group:

Leaders Romans Group is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders Romans Group has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders Romans Group is seeking a Senior Property Manager to join our dedicated and dynamic team. You will need experience previously working as a Property Manager/Senior Property Manager. You will play a pivotal role in ensuring our customers receive the highest level of service and support.

  • Oversee the department to ensure professional and courteous service is received by Landlords and Tenants and identify opportunities to enhance service levels.
  • Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching, and development.
  • Hold occasional team meetings.
  • Attend branch meetings as required and advise branch managers of any matters requiring their attention.
  • Respond promptly and effectively to internal and external complaints.
  • Manage the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner.
  • Organise for remedial works to be completed on a timely basis.
  • Advising landlords/managing agents of want of repairs.
  • Obtaining estimates, issuing works orders, paying invoices.
  • Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
  • Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants' deposit for cleaning, repairs, or replacements via the Depositary.
  • Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
  • Ensuring that the diary is kept up-to-date to monitor outstanding matters.
  • Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager, and the Lettings Director immediately upon receipt.
  • Liaising closely with letting offices and client account departments.
  • Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords' property.
  • Assisting with customer complaints and investigations if required.
  • Ensuring that appropriate charges are made for all services rendered.
  • Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
  • Dealing with landlord statement queries.
  • Negotiating with extensions and renewals.
  • Achieving and maintaining relevant industry qualifications.

Requirements:

  • Excellent communication, written, and verbal skills.
  • Professional telephone manner.
  • Organisational skills, time management, and attention to detail.
  • A full UK Driving License is required.

What We Can Offer:

  • A proven track record for career growth and advancement within the company.
  • Market-leading training and ongoing professional development.
  • Access to a diverse portfolio of properties.
  • A supportive and collaborative team environment.

Benefits:

  • Competitive base salary and additional incentives.
  • Quarterly and yearly awards, including trips abroad.
  • Salary sacrifice pension scheme.
  • Generous Holiday allowance, increasing by 1 day per year based on service.
  • Excellent Parental leave and newly introduced Fertility policy.
  • Staff discounts.

Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.