ICT Technical Specialist

4 days ago


Oxford, Oxfordshire, United Kingdom Focus Group Full time
Job Description

We are seeking an experienced ICT Technical Specialist to join our team in Oxford and surrounding areas.

The successful candidate will provide remote and onsite support and installations for customers, ranging from SMEs to enterprises. This will include troubleshooting, configuration, and installation of solutions for customers in a variety of sectors.

Key Responsibilities:

  • Undertake maintenance work on customers' ICT services, updating case management and field services tools with work undertaken and completed.
  • Provide installation and configuration services for a wide range of ICT solutions.
  • Deliver high-quality customer experience in relation to the installation or maintenance of a customer's IT or Telephony services.
  • Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers on a regular basis.
  • Support the delivery of small, medium, and large projects as part of a team.

Requirements:

  • Prior experience in an IT or Telecom Support or Delivery role.
  • Ability to be flexible as you may be required to adjust working hours or stay over on some larger project work.
  • Full valid UK driving license for field roles.
  • Experience with the Microsoft technology stack including Windows Desktop, Windows Server, M365.

We offer a competitive salary of £32,500 - £37,000 per annum (plus vehicle allowance or van), along with opportunities for career growth and professional development.



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