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Senior Property Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Centrick Full time
About the Role

We are seeking a highly organized and detail-oriented Senior Property Assistant to join our team at Centrick. As a key member of our property management team, you will be responsible for providing exceptional support to our property managers and residents.

Your primary focus will be on managing the day-to-day operations of our properties, including responding to resident inquiries, resolving issues, and maintaining accurate records. You will also be responsible for coordinating with our property managers to ensure a smooth and efficient process for our residents.

Key Responsibilities
  • Manage the General Inbox for Estate Management, responding to resident inquiries and resolving issues in a timely and professional manner.
  • Assist with the coordination of property-related tasks, including raising requests for work to be undertaken and providing key documentation to residents.
  • Provide exceptional customer service to our residents, responding to their needs and concerns in a prompt and professional manner.
  • Collaborate with our property managers to ensure a smooth and efficient process for our residents.
  • Manage the day-to-day people issues, including sickness absence, holiday, and performance.
  • Deal with insurance claims and other property-related matters.
Requirements

To be successful in this role, you will need to have excellent IT skills, including proficiency in block management software packages. Experience with Dwellant and Qube software is advantageous, but not essential as training will be provided.

You will also need to have strong communication and interpersonal skills, with the ability to build rapport with residents, property managers, and other stakeholders.

What We Offer

As a Senior Property Assistant at Centrick, you will enjoy a range of benefits, including access to our learning platform, Centrick Academy, and the opportunity to undertake industry qualifications and further your professional development.

You will also have access to our competitive pension scheme, Medicash, and 25 days of holiday allowance plus bank holidays.

Additionally, you will have the opportunity to celebrate your birthday with an extra day off, and your holiday allowance will increase with your length of service.

We believe in investing in our people and providing opportunities for growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we would love to hear from you.