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Retail Operations Manager
2 months ago
Job Summary: As a Retail Shift Manager at Lidl, you will play a key role in maintaining our high standards of customer service and store operations.
About the Role:
- Manage Store Operations: In the absence of the Store Manager and Deputy Store Manager, you will be responsible for overseeing the day-to-day operations of the store, ensuring that all tasks are completed efficiently and effectively.
- Customer Experience: You will be responsible for delivering exceptional customer service, ensuring that every customer has a positive experience when visiting the store.
- Inventory and Stock Management: You will be responsible for managing inventory and stock levels, ensuring that the store is always fully stocked and that stock levels are maintained at optimal levels.
- Team Management: You will be responsible for managing a team of colleagues, providing guidance and support to ensure that they are able to perform their duties to the best of their ability.
What We Offer:
- Competitive Pay: You will receive a competitive hourly pay rate, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts.
- Benefits Package: You will be eligible for a generous benefits package, including 30-35 days' annual holiday (pro rata), 10% in-store discount, enhanced family leave, contributory pension scheme, and long service awards.
Requirements:
- Passion for Customer Service: You will have a passion for delivering exceptional customer service and a commitment to ensuring that every customer has a positive experience when visiting the store.
- Proactive Approach: You will have a proactive approach to managing store operations, identifying areas for improvement and implementing changes to ensure that the store is always running efficiently and effectively.
- Leadership Skills: You will have strong leadership skills, able to manage a team of colleagues and provide guidance and support to ensure that they are able to perform their duties to the best of their ability.
