Support Assistant

2 weeks ago


Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time
About the Role

Vetro Recruitment is seeking a highly skilled and compassionate Support Assistant to join our team in a fantastic service in the Cardiff area. As a Support Assistant, you will play a vital role in providing support to women and children who have experienced domestic violence.

Key Responsibilities
  • Provide individually tailored support packages to service users, promoting their independence and well-being.
  • Work collaboratively with external agencies to ensure seamless support and advocacy for service users.
  • Conduct thorough risk assessments and develop effective safety plans to mitigate potential risks.
  • Provide crisis intervention and support, ensuring the immediate needs of service users are met.
  • Maintain accurate and detailed records, ensuring the CRM is up-to-date and reflective of service user needs.
  • Signpost and support service users to various agencies, promoting access to essential services.
  • Promote the service and its values, ensuring a positive reputation and strong relationships with stakeholders.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring best practice in domestic violence support.
Requirements
  • Hold a SafeLives IDVA training certificate or a relevant degree, or demonstrable equivalent experience or a vocational qualification.
  • Hold a valid driving license and have access to a vehicle.
  • Have a thorough understanding of domestic violence and abuse, including its impact on victims and their children.
  • Understand child protection issues and effective safeguarding practices.
  • Have experience in engaging with external agencies and promoting collaborative working.
  • Possess strong crisis management skills and the ability to work under pressure.
  • Excellent IT and communication skills, with the ability to provide practical and emotional support.
  • Ability to manage own workload and work effectively as part of a team.
What We Offer
  • A competitive salary of £24,800.
  • A 35-hour working week, Monday to Friday.
  • A permanent contract with opportunities for career development.
  • A flexible working arrangement, with shifts between 09:00 and 19:00.
  • A generous annual leave package, including 26 days plus bank holidays.
  • A comprehensive pension scheme.
  • Life assurance and employee assistance programs.
  • Flexi working and paid company sick pay and emergency dependent leave.
  • A real living wage employer and bike-to-work scheme.


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