Digital Operations Specialist
3 weeks ago
About Escode, Part of NCC Group
We are on a mission to safeguard society by protecting digital assets. Our comprehensive services provide the necessary protection for vendors and licensees. Whether it's software escrow or technology escrow, we have unparalleled expertise in safeguarding invaluable digital assets.
As a leading provider of escrow services globally, Escode specializes in software and technology escrow. With over 40 years of industry experience, we have earned a reputation synonymous with trust and reliability.
The key responsibilities of the Operations Analyst role include:
- Performing integrity testing of Escode deposits to ensure contents are virus-free and accessible, in line with operational level agreements.
- Accurately updating relevant business systems following integrity testing of a given deposit.
- Liaising with contracted parties and internal departments to address issues arising during the material depositing process.
- Liaising with the Escode Legal team on sensitive data or compliance/regulatory requirements.
- Verifying exercises within the skillset of the individual Operations Analyst.
- Producing Integrity Test/Verification reports meeting required accredited standards.
- Liaising with contracted parties on questions relating to a given Integrity Test/Verification.
- Liaising with finance/invoicing teams to ensure invoices are raised for chargeable work.
- Handling requests to release or destroy deposits with the Deposit Operations team.
- Handling inbound customer queries.
- Participating in both internal and external audits as required.
The salary range for this role is approximately $60,000 - $80,000 per year, depending on location and experience. As an Operations Analyst at Escode, you will contribute to our mission to make society safer and more secure.
Key Competencies Required:
- A high-level of accuracy and attention to detail.
- Confident, clear communication skills.
- Excellent time management skills with the ability to prioritize tasks.
- Knowledge and experience of working with modern operating systems.
- An understanding of virtualisation with a focus on VMware.
- Educated to A-Level/Degree level in IT, computing, or a relevant discipline.
Desirable Skills:
- Experience with Salesforce.
- A basic understanding of public-cloud providers like AWS or Microsoft Azure.
- Basic programming knowledge with common languages (SQL, C/C++/C# etc.).
- A basic understanding of software development lifecycle models.
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