Operations Manager

5 days ago


Greenford, Greater London, United Kingdom Royal Mail Group Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Royal Mail Group. As a key member of our leadership team, you will be responsible for managing operations in a specified area, leading a dedicated team of up to 15 full and part-time employees, and driving performance to meet operational targets.

Key Responsibilities
  • Manage and lead a large team to maximise performance and achieve business benefits.
  • Champion health and safety initiatives, increase efficiency, and identify areas for improvement.
  • Support the Shift Manager in providing a high-quality service to our customers and ensuring all operational targets are met.
  • Develop and implement strategies to improve performance, achieve KPIs, and drive business growth.
  • Build effective working relationships with stakeholders to achieve business benefits and drive change.
Requirements
  • Proven experience of managing and leading a large team to achieve business benefits.
  • Excellent leadership and communication skills, with the ability to engage and motivate team members to work to high standards.
  • Target-driven with a track record of improving performance and achieving KPIs.
  • Experience of introducing change and successfully leading people through change.
  • Data analysis and problem-solving skills, with the ability to use data to identify trends in performance and develop solutions.
About Us

Royal Mail Group is a leading company that connects companies, customers, and communities across the country, delivering a universal postal service to more than 30 million addresses. We are committed to being recognised as the best delivery company in the UK and across Europe.

We are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.



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