Branch Coordinator

We are seeking a highly skilled and motivated Branch Coordinator to join our team at Maximus UK. As a key member of our branch team, you will play a vital role in supporting the candidate journey, providing information and guidance, and promoting our available services.

• Act as the first point of contact for candidates, providing a promotional and informative overview of our services and gaining candidate commitment.
• Conduct pre-streaming questionnaires and eligibility checks to ensure candidates fit the criteria for our contracts.
• Build relationships and manage expectations of candidates and their accompanying individuals.
• Develop a detailed understanding of our services and direct candidates to the right service first time.
• Liaise closely with the Branch Manager, providing information and statistics for reports and branch performance management.
• Complete documentation and record referral information onto our Clientele database system.
• Develop local relationships with JobCentre Plus, referral partners, and recruitment organisations to attract and engage eligible candidates.

• Demonstrable experience of working in a role where sales, promotional, or influencing skills are required.
• Background in face-to-face customer service.
• Experience of working to structured targets and deadlines.
• Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.
• Strong interpersonal skills, specifically around listening, questioning, and building relationships.
• Influencing skills that promote commitment and action.
• Customer-focused with a strong commitment to customer care.
• Ability to plan and organise workload to meet required targets and deadlines.
• Computer skills including Microsoft Outlook.
• Numeracy and literacy skills to facilitate management reporting.
• Strong team player with a positive and flexible approach to both work and colleagues.

• Reducing the time of the candidate's journey to employment through efficient scheduling of appointments.
• Ensuring that branch presentation is consistently in line with required branch standards.

Maximus UK is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We are a Disability Confident Leader and welcome applications from candidates with disabilities.