Fleet Electric Vehicle Technician

5 days ago


London, Greater London, United Kingdom Zoomo Full time

At Zoomo, our vision is to make a significant impact on the environment by transitioning every urban mile to light electric vehicles. As an industry leader in commercial use e-bikes, we operate across multiple continents and have helped millions of urban miles transition to eco-friendly solutions.

We offer a unique opportunity to work with a world-class team of engineers, operators, sales staff, and vehicle repair technicians who are passionate about making a difference. Our platform provides the best last mile delivery electric bikes and fleet management software, which has been successfully sold to leading logistics businesses.

Our fleet is used by major players in the food, grocery, and parcel delivery segments, including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff, and many more. You will be part of a high-performing team where you are trusted to make a direct impact on our business, customers, and the planet.

The Role

As a Fleet Electric Vehicle Technician, you will play a crucial role in ensuring our fleet of e-mopeds and e-bikes remains in top condition. You will work directly with our customers (delivery couriers) to quickly diagnose and repair mechanical and electrical issues, ensuring minimal downtime. Your ability to work efficiently and accurately under pressure is essential to maintain our fleet's reliability and performance.

Key Responsibilities:
  • Diagnose and repair mechanical and electrical issues in e-mopeds, e-bikes, and cargo bikes.
  • Perform routine maintenance tasks, such as brake adjustments, tyre replacements, and chain lubrication.
  • Troubleshoot and repair faulty components, including batteries, motors, and controllers.
  • Stay up-to-date with the latest electric vehicle technology and repair techniques.
Customer Service:
  • Interact with customers at the repair desk to understand their needs and provide excellent customer service.
  • Schedule and manage repair appointments efficiently.
  • Provide clear and concise explanations of repair work and costs.
  • Offer advice on vehicle maintenance and troubleshooting.
Quality Control:
  • Ensure that all repairs and maintenance are carried out to the highest standards.
  • Conduct quality checks on completed work.
  • Identify and implement process improvements to increase efficiency.
Requirements:
  • Proven experience in motorcycle or bicycle mechanics, preferably with experience in electric vehicles.
  • Strong mechanical and electrical aptitude.
  • Knowledge of basic electronics and electrical systems.
  • Ability to diagnose and troubleshoot technical issues.
  • Excellent problem-solving and critical-thinking skills.
  • Attention to detail and accuracy.
  • Strong customer service and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license, moped license, and CBT.
Benefits:
  • We offer a competitive starting salary of £33,094 per annum.
  • A global and country-specific benefits package.
  • Monthly team outings and events.
  • An annual learning and development allowance.
  • Mental wellbeing support.


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