Service Advisor

1 month ago


South West, United Kingdom Sytner Group Full time

About the Role

We are seeking a highly motivated Service Advisor to provide exceptional customer care and serve as the vital link between our customers and the workshop at Sytner Group.

As a Service Advisor, you will inform and consult with customers on vehicle servicing, keeping them up-to-date at every stage while addressing any questions or queries they may have. You will also liaise with technicians and workshop control to ensure vehicles are ready on time and provide expert advice on our products and services.

This is a challenging role where customer care always comes first. You will take the time to build genuine rapport with customers, identify their needs, and deliver high levels of customer satisfaction in a fast-paced environment.

Sytner Group offers a variety of flexible working patterns, including weekends, to ensure we provide our customers with the highest possible levels of service.

About You

We welcome applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Jaguar Land Rover to support your career.

Ideally, you will have excellent organisational and administrative skills, good attention to detail, and a strong customer service background. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner Group?

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

We offer an industry-leading benefits package, including:

  • Enhanced Holiday Entitlement – days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every year
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.


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