Gaming Operations Director

4 weeks ago


London, Greater London, United Kingdom The Rank Group Full time
About the Role

The Operations Manager role at Grosvenor London Barracuda Casino is a challenging yet rewarding position that requires a skilled individual to drive performance across the casino. If you have previous casino management experience, a deep understanding of UK gaming activities, and a customer-centric approach, we encourage you to apply.

Responsibilities

In this role, you will be responsible for:

  • Delivering exceptional customer experiences while upholding safer gambling practices.
  • Driving the performance of the casino by monitoring and achieving targets related to finance, customer service, and team metrics.
  • Championing company values and building a capable management team focused on safer gambling, customer excellence, and quality products.
  • Recruiting, training, and developing a strong team with tailored personal development plans.
  • Proactively driving sales, controlling margin and costs to enhance casino profitability.
  • Ensuring compliance with regulatory requirements and performing Duty Manager responsibilities.
What We Offer

As an Operations Manager at The Rank Group, you can expect a highly competitive salary, with potential for tips and bonuses, a contributory Pension Scheme, life cover and private medical insurance, 50% off food, team incentives and events, and career growth opportunities.



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