Customer Care Representative
3 weeks ago
We are seeking a dedicated and empathetic individual to join our 24-hour Emergency Response Team as a Customer Care Officer.
This role involves handling enquiries and providing first-class customer care in a fast-paced environment. The successful candidate will have excellent communication skills, work accurately under pressure, and possess a strong customer service ethos.
The team operates a 24/7 service, and the post holder will be required to cover a variety of shifts on a rolling rota. Additional non-standard working week payments apply depending on shift patterns.
Responsibilities- Provide exceptional customer care and support in a busy emergency response environment.
- Work effectively under pressure to meet service targets and deadlines.
- Develop and maintain strong relationships with customers, stakeholders, and colleagues.
- Utilize IT systems and standard ICT packages, such as the Microsoft Office suite of software, to efficiently manage tasks and communicate with teams.
- No essential criteria required.
Aberdeen City Council offers a competitive salary of £23,856 per annum, plus additional non-standard working week payments. We also provide a range of benefits, including flexible working arrangements, training opportunities, and a commitment to equality, diversity, and inclusion.
About UsAberdeen City Council is an equal opportunities employer and is committed to providing a supportive and inclusive work environment. We value diversity and welcome applications from candidates with diverse backgrounds and experiences.
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