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Alternative Retail Store Manager

2 months ago

Ellesmere Port, Cheshire, United Kingdom Hotel Chocolat Group plc Full time

Hotel Chocolat has established itself as the UK's leading premium chocolate brand, offering an unparalleled customer experience.

We are seeking an experienced Sales and Service Leader to join our retail team as an Assistant Store Manager, reporting directly to the Store Manager.

As a key member of the store team, you will be responsible for providing exceptional customer service, driving sales, and ensuring a seamless shopping experience for our guests.

Key Responsibilities:

  • Support the Store Manager in leading the retail team, inspiring, coaching, and developing team members to achieve their performance goals.
  • Drive store sales and profit plan, identifying opportunities to maximize performance and exceeding sales targets and KPIs.
  • Implement timely promotions, offers, and marketing initiatives to maximize commercial opportunities in-store.

Requirements:

  • Experience in a busy retail environment, preferably within a luxury brand or retailer.
  • Proven leadership skills, with the ability to motivate and develop a high-performing team.
  • A passion for delivering exceptional customer service and a commitment to our brand values.

We offer:

  • Incentives based on performance
  • 50% unlimited staff discount to treat yourself and your friends and family
  • 70% discount off a stay in our Hotel in St Lucia
  • We recognize the importance of work-life balance and are open to discussions around flexible working
  • A chance to work in an exciting, innovative, and expanding company

If you are passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.