Freight Operations Manager

1 week ago

Tilbury, Thurrock, United Kingdom Right Now Recruitment Full time

{"h1": "Freight Team Leader Job Description", "p": "At Right Now Recruitment, we are working with a leading global freight forwarder to find a skilled Freight Team Leader to join their team in Tilbury. This is an exciting opportunity to work with a large and reputable company, where you will be responsible for overseeing the control tower team, ensuring smooth operations, and providing exceptional customer service.", "ul": [{"li": "Oversee the control tower team, assigning daily tasks to ensure smooth operations and high-quality service delivery."}, {"li": "Develop and implement training programs to enhance the skills and knowledge of team members, ensuring they are equipped to perform their roles to a high standard."}, {"li": "Collaborate with internal departments to ensure seamless communication and efficient service delivery."}, {"li": "Provide exceptional customer service, responding promptly to inquiries and resolving issues in a professional and friendly manner."}, {"li": "Ensure compliance with all operational regulations, including CAA and GDP, and conduct audits as necessary to maintain high standards."}, {"li": "Meet deadlines and manage pressure effectively, prioritizing tasks and managing time to ensure efficient service delivery."}, {"li": "Continuously enhance service offerings, identifying opportunities for improvement and implementing changes to maintain a high level of customer satisfaction."}], "h2": "Key Responsibilities", "ul": [{"li": "Prioritize customer service, fostering strong relationships with clients and ensuring their needs are met."}, {"li": "Display flexibility and collaboration within the department, maintaining consistent and uninterrupted service for clients."}, {"li": "Lead and inspire cross-functional teams to deliver exceptional customer service and achieve business objectives."}, {"li": "Work within a multifunctional team to provide comprehensive client solutions, identifying opportunities for growth and improvement."}, {"li": "Plan and arrange international consignments according to client specifications, ensuring timely and efficient delivery."}, {"li": "Monitor the end-to-end process of consignment movements, identifying and resolving any issues that may arise."}, {"li": "Respond promptly and efficiently to all inquiries and communications, providing accurate and timely information."}, {"li": "Ensure adherence to company Data Quality KPIs, providing accurate tracking information and maintaining clear communication with clients."}, {"li": "Manage and report KPIs in line with current SLAs, ensuring accuracy and maintaining clear communication both internally and externally."}, {"li": "Follow and administer client-defined operating procedures, ensuring compliance with all operational regulations."}, {"li": "Provide daily updates on deviations from the agreed transport plan, ensuring clients are informed and up-to-date."}, {"li": "Manage relationships with suppliers, ensuring they meet service expectations and liaising with the Product Manager as necessary."}, {"li": "Act as the escalation point for both customers and team members in cases of service failures or challenges, resolving issues promptly and professionally."}, {"li": "Perform any additional duties as assigned by your supervisor, demonstrating flexibility and a willingness to adapt to changing business needs."}, {"li": "Identify cross-training needs within the team, ensuring business continuity and supporting personal development."}, {"li": "Manage and maintain control over relevant email inboxes, ensuring timely and efficient communication with clients and team members."}, {"li": "Complete monthly reports and meet deadlines for annual staff appraisals and progress reviews, demonstrating attention to detail and a commitment to excellence."}]

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