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Floor Manager
2 months ago
We are seeking a highly skilled and motivated Floor Manager to join our team at Nike. As a key member of our retail store team, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our customers.
Key Responsibilities- Lead a team of sales floor associates to provide world-class service and achieve sales targets
- Coordinate and motivate the team to maintain a high level of customer satisfaction and brand standards
- Support the management of daily business operations, including inventory management, visual merchandising, and promotional campaigns
- Identify and solve problems in partnership with store leadership and be a brand ambassador for Nike's initiatives
- Ensure the store complies with all Nike standards and guidelines
- Lead a team to deliver efficient receiving of product, inventory accuracy, and visual presentation standards
- Ensure the smooth process of all inventories, warranting the sales floor is always full, presentable, and achieves brand standards
- Work alongside department leads to oversee individual components (product receiving and visual presentation) while responsible for the overall product journey in store
- Be responsible for monthly initiative launches
- Use reporting tools to make informed commercial decisions
- Achieve accurate inventory to fulfill digital orders
- Ensure the team is equipped to deliver the highest quality athlete experience (Purpose)
- Lead team engagement on Nike Community Ambassador activities
- Partner with senior store leadership to oversee hiring processes, including onboarding
- Be responsible for store scheduling
- Work collaboratively with the store team to implement and maintain a positive Nike culture
- Lead by example and deliver exceptional sales floor service, bringing the consumer journey to life
- Ensure the team is equipped with brand knowledge regarding all aspects of consumer service, including digital service enablers
- Complete specific training and share completion with athlete services
- Use data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry
- Generous online and in-store employee discounts and a brand-new Nike outfit for you to sport with your teammates on the sales floor
