Costa Store Manager
3 weeks ago
As a Costa Manager at Sodexo, you will be responsible for leading a team of up to 50 staff to deliver exceptional customer service and uphold Costa's brand standards. You will take full ownership of store performance, ensuring financial and operational targets are met.
Key Responsibilities:
- Lead and inspire the store team to deliver exceptional customer service and uphold Costa's brand standards.
- Take full ownership of store performance, ensuring financial and operational targets are met.
- Manage scheduling, staff deployment, and labour control to optimise service efficiency.
- Oversee health, food safety, and brand compliance, ensuring a safe, welcoming environment.
- Maintain stock levels and oversee order systems to maximise profitability and customer satisfaction.
- Address and resolve customer feedback to continuously enhance service quality.
- Recruit, train, and support the professional growth of team members.
Requirements:
- Proven experience in managing teams in a retail or hospitality setting.
- Strong people management skills with the ability to inspire and motivate.
- Excellent organisational skills and an eye for detail.
- A customer-first approach and a genuine passion for service excellence.
- Knowledge of health, safety, and food handling standards.
- Budget management experience, particularly in labour and stock control.
What We Offer:
- A competitive salary of £44,000pa.
- A flexible and dynamic work environment, fostering work-life balance.
- Access to ongoing training and development programs, empowering you to grow professionally.
- Countless opportunities to grow within the company, supporting your career progression.
We are a Disability Confident Leader employer, committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations.
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