GenAI Lead

1 week ago


London, Greater London, United Kingdom Capgemini Full time

Job Title: GenAI Lead

Location: Remote

Job Type: Full-Time

About the Role

We are seeking an experienced GenAI Lead to join our team. The successful candidate will be responsible for designing, developing, and implementing advanced AI/ML models and solutions within the contact center environment.

Key Responsibilities

  • Develop and refine AI/ML models, including natural language processing (NLP), machine learning, and deep learning techniques.
  • Research and implement cutting-edge GenAI technologies for applications such as conversational AI, content generation, and intelligent automation.
  • Collaborate with cross-functional teams to enhance customer experience, operational efficiency, and business outcomes.

Requirements

  • Strong foundation in AI/ML, with expertise in NLP, machine learning, and deep learning techniques.
  • Experience in developing and deploying AI/ML models in a production environment.
  • Proficiency in programming languages such as Python, R, or Java.
  • Knowledge of contact center operations and customer experience principles.
  • Experience with cloud platforms (e.g., AWS, GCP, Azure) and AI/ML tools (e.g., TensorFlow, PyTorch, Scikit-learn).

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.


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