GenAI Lead
1 week ago
Job Title: GenAI Lead
Location: Remote
Job Type: Full-Time
About the Role
We are seeking an experienced GenAI Lead to join our team. The successful candidate will be responsible for designing, developing, and implementing advanced AI/ML models and solutions within the contact center environment.
Key Responsibilities
- Develop and refine AI/ML models, including natural language processing (NLP), machine learning, and deep learning techniques.
- Research and implement cutting-edge GenAI technologies for applications such as conversational AI, content generation, and intelligent automation.
- Collaborate with cross-functional teams to enhance customer experience, operational efficiency, and business outcomes.
Requirements
- Strong foundation in AI/ML, with expertise in NLP, machine learning, and deep learning techniques.
- Experience in developing and deploying AI/ML models in a production environment.
- Proficiency in programming languages such as Python, R, or Java.
- Knowledge of contact center operations and customer experience principles.
- Experience with cloud platforms (e.g., AWS, GCP, Azure) and AI/ML tools (e.g., TensorFlow, PyTorch, Scikit-learn).
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
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