Customer Strategy Director

5 days ago

London, Greater London, United Kingdom Merkle UK Full time
About the Role

We are seeking an experienced Customer Strategy Director to join our team of digital marketing consultants. As a key member of our team, you will be responsible for developing and implementing customer engagement strategies that drive business growth.

With a strong track record in an agency, consultancy, or client-side background, you will have a proven ability to present complex strategies, translate goals and insights into value propositions, and connect your strategy to achievable and coherent activation plans.

You will be expected to manage meetings, present your thoughts, recommendations, and reasoning internally and at board level for clients. If you're someone who likes innovation, we need an energetic self-starter who can quickly build relationships, get to the core of the clients' challenges, and deliver insightful, data-led marketing strategies focused on business goals, activated through integrated campaign planning.

Key Responsibilities
  • Develop and implement customer engagement strategies that drive business growth
  • Present complex strategies, translate goals and insights into value propositions, and connect your strategy to achievable and coherent activation plans
  • Manage meetings, present your thoughts, recommendations, and reasoning internally and at board level for clients
  • Build relationships with key stakeholders as a trusted advisor
  • Experience managing and developing a team of more junior consultants
What We Offer

We offer a range of benefits, including flexible hybrid working, career development through Dentsu University, private medical insurance, company pension, life insurance, and other corporate benefits. We also offer a selection of other benefits, including 3 wellness days, birthday day off, and 2 volunteer days.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you require reasonable adjustments during the selection process, please engage directly with your Recruiter.

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