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Housing Officer Damp and Mould Remediation Specialist
1 month ago
We are seeking a skilled Customer Partner to join our Homes team within the Damp, Mould and Disrepair team at Stonewater.
This role will involve providing exceptional customer service, prioritizing customer needs and working collaboratively with colleagues to resolve damp and mould-related issues.
Key Responsibilities:
- Deliver high-quality customer service, responding to customer queries and concerns in a timely and professional manner.
- Work closely with colleagues to identify and resolve damp and mould-related issues, ensuring effective communication and collaboration.
- Develop and maintain a deep understanding of customer needs, preferences, and expectations.
- Contribute to the development and implementation of strategies to prevent and resolve damp and mould-related issues.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in a customer-facing role, with a focus on delivering high-quality service and resolving customer complaints.
- Ability to work collaboratively as part of a team, with a focus on achieving shared goals and objectives.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
About Stonewater:
Stonewater is a leading provider of affordable housing, with a commitment to delivering high-quality services to our customers. We are passionate about making a positive impact on the lives of our customers and the communities we serve.
