Senior Pensions Team Lead

4 days ago


Crawley, West Sussex, United Kingdom Equiniti Full time

Job Role:

Senior Pensions Team Lead

We are looking for an experienced Senior Pensions Team Lead to join our team at Equiniti. As a Senior Pensions Team Lead, you will be responsible for the management of our pensions administration services, ensuring that our clients receive high-quality support and services. You will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.

Key Responsibilities:

  • Provide leadership and management to a team of pensions administrators
  • Develop and implement effective processes and procedures to ensure high-quality service delivery
  • Work closely with our clients to understand their needs and provide tailored solutions
  • Manage and resolve complex customer enquiries
  • Provide technical guidance and support to team members
  • Identify and implement process improvements to enhance efficiency and effectiveness

Requirements:

  • Minimum of 12 months of experience in senior pensions administration
  • Excellent attention to detail and ability to follow defined processes and procedures
  • Excellent communication skills (written and oral) with a strong desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery and strong numeracy skills / literacy skills
  • Developing positive and productive working relationships with people is also essential

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work with a leading provider of shareholder, pension, remediation, and credit technology
  • Chance to develop your skills and experience in a dynamic and growing company


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