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Customer Service Team Member

1 month ago

Reading, Reading, United Kingdom Chopstix Full time

Company Overview

At Chopstix, we are passionate about delivering exceptional customer service and building a talented team. Our mission is to provide a faster, fresher, and tastier dining experience for every customer.

Salary

The estimated annual salary for this role is £15,000 - £18,000, depending on location and experience.

Job Description

We are seeking a friendly and efficient Customer Service Team Member to join our team. As a key member of the front-of-house team, you will be responsible for taking orders, packing food, and ensuring that our high standards of quality and cleanliness are maintained at all times.

Responsibilities

  • Taking orders and packing food to exact product specification
  • Maintaining the cleanliness of the front counter, restaurant, and toilet areas
  • Assisting with back-of-house tasks as required, including preparing food for the Wok Chef
  • Maintaining a safe working environment by adhering to health and safety guidelines
  • Providing excellent customer service, putting customers' happiness at the centre of everything you do

Required Skills and Qualifications

No specific qualifications are required, but previous experience in a similar role or a passion for delivering exceptional customer service would be beneficial.

Benefits

  • Employee discount on meals and online discounts in high street stores
  • Opt-in health and dental plans
  • Company pension plan
  • Cycle to work scheme
  • Free mortgage advice
  • Wellbeing support (confidential advice line)
  • Bonus/incentive schemes
  • Free meals on shift
  • Career development via our career pathway
  • Refer a friend scheme

Others

We expect all employees to embody our values of innovation, teamwork, and customer focus. If you share these values and are passionate about delivering exceptional customer service, we want to hear from you.