Logistics Network Operations Director

6 days ago

London, Greater London, United Kingdom relaytech Full time

About Relay

At Relay, we're redefining the future of e-commerce. Our goal is to create a sustainable, environmentally-friendly logistics network that benefits both our customers and the communities we serve.

We're looking for a Head of Operations - Pitstops who will play a key role in overseeing and expanding our pitstop network. This person will be responsible for ensuring operational excellence, partner satisfaction, and sustained growth.

Key Responsibilities:

  • Pitstop Network Management:
    • Oversee the overall performance and operations of the pitstop network, ensuring all locations meet quality, service, and performance standards.
    • Expand the pitstop network by identifying and securing new partner locations, working closely with the expansion team to ensure alignment with company objectives and client growth.
    • Implement operational processes to optimize service quality, minimize delays, and improve customer satisfaction.
  • Strategic Growth & Expansion:
    • Develop and execute a strategy to grow the pitstop network across the UK, focusing on increasing coverage, site density, and types of services offered to customers while maximizing ROI.
    • Analyze market trends, customer behavior, and competitive offerings to spot new opportunities for pitstop network growth.
    • Work closely with the Commercial teams to form strategic partnerships with retail chains, PUDO or locker networks.
  • Pitstop Relationship Management:
    • Build and develop strong relationships with pitstop partners, ensuring clear communication, efficient problem resolution, and alignment on mutual goals.
    • Provide pitstops with the tools, training, and support they need to successfully operate as part of the Relay pitstop network.
    • Actively engage in feedback loops and work closely with our Product team to enhance the partner experience, addressing issues related to service, operations, and performance.

Requirements:

  • 10+ years of experience in strategic operations, commercial, or related fields, with at least 5 years in a managerial position.
  • Proven team leader able to build and scale high-performing teams.
  • Strategic thinker with a demonstrated ability to grow and scale networks or multi-location operations.
  • Excellent relationship-building skills with experience managing external partnerships.
  • Data-driven with the ability to establish KPIs and metrics to track progress and performance, ensuring accountability and transparency.
  • Ability to thrive in a fast-paced, dynamic environment with a hands-on approach to problem-solving.
  • Experience in the logistics and parcel delivery industry is a plus.

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • 25 days annual leave per year (plus bank holidays).
  • Contributory pension scheme.
  • Hybrid working in our Dog-friendly co-working space.
  • Cycle-to-work scheme.
  • Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms.

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