Procurement Specialist

7 days ago

Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full time

About Us

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings, which has now grown into one of the world's most trusted facilities management companies. We pride ourselves on our core values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships.

About the Role

The ideal candidate will have at least 5 years' experience working within a procurement or supplier management environment. A CIPS qualification or equivalent is desired, along with a working knowledge of the maintenance service within the FM industry and previous working knowledge of a multi-site contracted environment.

Key Responsibilities

  • Manage supplier relationships and contract delivery for allocated suppliers
  • Build strong engagement and trust with City's customers, responding promptly to client requests and using performance scorecards to demonstrate achievement of delivery targets and contractual compliance
  • Support category strategy development
  • Create and oversee a regular supplier audit regime to assure City and its customers of suppliers' compliance regarding health and safety, and other key compliance aspects
  • Work with customers to set annual budgets and ensure alignment within wider procurement team to deliver schedule of services in line with budget
  • Act as an escalation point for all supplier-related issues
  • Exercise financial control by monitoring actual spend versus budget on a monthly basis, ensuring that any overruns are challenged and reported
  • Work with finance team to resolve any supplier payment or accounting issues
  • Carry out in-store visits and deal directly with the senior client on all issues
  • Work with wider procurement team and finance team to manage all budgets within target, optimising the best value and where possible the lowest cost, without compromising service (where required)
  • Review management information to ensure delivery of customer KPI's/SLA's and statutory obligations meet or exceed requirements
  • Evaluation of PPM task closures and certification (for areas where we don't have a National Manager/Specialist)
  • Create a standard reporting pack for all key supplier relationships, providing updates to the wider city team and customer where required
  • Support reactive job delivery and quote process with city field teams where there are issues across the supply chain or with specific suppliers
  • Lead regular monthly supplier service reviews with allocated suppliers
  • Investigate any supplier escalations, assessing the situation and ensuring remedial action plans are put in place and work with the wider procurement team to coordinate responses to the client
  • Communicate all material breaches or escalations head of supplier management and the Head of Procurement and Strategic Partnerships
  • Ensure the effective implementation of escalation and critical incident management processes to protect service delivery
  • Lead and manage performance improvement plans within the allocated supply chain
  • Develop and promote a culture of behavioural safety within the team, ensuring effective reporting and investigation of any potential hazards or near misses, incidents, and accidents
  • Work in conjunction with the Sourcing Managers and the customer onboarding team to ensure effective contract mobilisation following contract award
  • Actively promote supplier development in order to help identify and target efficiencies and innovative solutions that deliver more value to City and its customers
  • Work with the strategic supplier management lead to ensure full integration with performance management programs across all suppliers
  • Work with the wider business and FM support teams to identify opportunities and agree plans to deliver process improvement, efficiency, and best practice
  • Ensure alignment with the wider business and operational teams to embed a one-city approach when dealing with suppliers
  • Manage the overall delivery of objectives in accordance with the business strategy

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