Quality Manager
4 weeks ago
We are seeking a highly skilled Quality Manager to join our team at McElroy Resourcing. As a Quality Manager, you will be responsible for maintaining and continuously improving highly effective procedures for complaint processing and investigation.
Key Responsibilities:- Maintain and continuously improve highly effective procedures for complaint processing and investigation.
- Handle customer complaints promptly and effectively.
- Liaise with Customer Services Team in resolving customer quality related issues and provide point of escalation for the Customer Services Team where required.
- Attend regular meetings with Customers and act as company's quality representative.
- Monitor customer feedback, respond and act where necessary - identify trends and proactively and trend the status of Customer Replacement and associated Quality Metrics.
- Liaise with Quality Manager and production departments to provide solutions and drive closure of Replacement NCRs and ultimately reduce recurring issues and close out times.
- Ensure Quality Metric data is accurate and always reflects actuals.
- Conduct a Root Cause Analysis and assign area responsibility for implementation of Corrective Action for Customer Complaints and Customer Replacements.
- Support the Quality Team in relation to the implementation Quality Standards across all products.
- Strong technical knowledge which can be applied to a Manufacturing Environment.
- Ability to build strong Customer relationships and be a team player.
- Self-Motivated individual and able to multi-task and prioritise own work.
- A can do, find a way, attitude.
- Experience of delivering high quality work to deadline.
- Creativity, diplomacy, self-motivation and self confidence.
- Attractive Salary.
- Great benefits package.
- Career Progression.
- Exposure to a range of exciting projects and an excellent customer base.
- Variety in your working week.
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Dungannon, United Kingdom Hunter Savage Full time{"title": "Senior Quality Manager", "content": "Job Opportunity:Location: Dungannon, Northern IrelandAbout the Role: As the Senior Quality Manager at Hunter Savage, you will be responsible for ensuring the highest standards of quality and food safety are maintained throughout our operations. You will lead the Quality Assurance team, driving continuous...
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Dungannon, United Kingdom HAYS Specialist Recruitment Full timeJob Title: Quality ManagerJob Summary: We are seeking a highly skilled Quality Manager to join our team at a successful manufacturing client in Tyrone. As a Quality Manager, you will be responsible for ensuring that effective quality processes, plans, and reporting are in place to maintain world-class quality standards.Key Responsibilities:Develop and...
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Quality Assurance Manager
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