Quality Manager

4 weeks ago


Dungannon, United Kingdom McElroy Resourcing Full time
Quality Manager Job Description

We are seeking a highly skilled Quality Manager to join our team at McElroy Resourcing. As a Quality Manager, you will be responsible for maintaining and continuously improving highly effective procedures for complaint processing and investigation.

Key Responsibilities:
  • Maintain and continuously improve highly effective procedures for complaint processing and investigation.
  • Handle customer complaints promptly and effectively.
  • Liaise with Customer Services Team in resolving customer quality related issues and provide point of escalation for the Customer Services Team where required.
  • Attend regular meetings with Customers and act as company's quality representative.
  • Monitor customer feedback, respond and act where necessary - identify trends and proactively and trend the status of Customer Replacement and associated Quality Metrics.
  • Liaise with Quality Manager and production departments to provide solutions and drive closure of Replacement NCRs and ultimately reduce recurring issues and close out times.
  • Ensure Quality Metric data is accurate and always reflects actuals.
  • Conduct a Root Cause Analysis and assign area responsibility for implementation of Corrective Action for Customer Complaints and Customer Replacements.
  • Support the Quality Team in relation to the implementation Quality Standards across all products.
Requirements:
  • Strong technical knowledge which can be applied to a Manufacturing Environment.
  • Ability to build strong Customer relationships and be a team player.
  • Self-Motivated individual and able to multi-task and prioritise own work.
  • A can do, find a way, attitude.
  • Experience of delivering high quality work to deadline.
  • Creativity, diplomacy, self-motivation and self confidence.
What You Will Receive:
  • Attractive Salary.
  • Great benefits package.
  • Career Progression.
  • Exposure to a range of exciting projects and an excellent customer base.
  • Variety in your working week.

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