Digital Operations Coordinator

6 days ago

London, Greater London, United Kingdom Selfridges Full time

Digital Operations Coordinator

About the Role

As a Digital Operations Coordinator at Selfridges, you will play a key role in managing the photo studio process. This includes arranging photography shoots, processing supplier imagery, and ensuring that products are shot and sent to the photo studio in the required format and quality.

Key Responsibilities

  • Create and manage concession data, working collaboratively with brands to resolve any issues and update pricing.
  • Effectively manage and minimize products that are in stock and not on site (ISNOS).
  • Ensure enrichment is up to date and be the point of contact for brands for any online queries relating to product.
  • Work with brands to ensure assets are being sent before stock is delivered, highlighting any inconsistencies to the Digital Operations Manager.
  • Maintain the accuracy of the online range by removing old products and adding new, updating the range tracker to reflect this.
  • Deal with queries from suppliers, B&M, Photo Studio, Digital team, and Customer Services, escalating to the Digital Operations Manager if required.
  • Responsible for turning stockpots off/on for NPS issues and resolving in a timely manner.
  • Maintain relevant supplier information within team guidelines, and ensure Time to Site SLAs are being met.
  • Conduct regular online site-walks, highlighting priorities to the Digital Operations Manager in a timely manner.
  • Attend regular sales, trade, operations, and studio meetings to provide and receive updates on deliveries, uploads, and special projects.

About You

  • Well-informed, with excellent product knowledge developed by following trends and being aware of competitor activity.
  • Organized and proactive, able to multi-task, prioritize, and work to tight deadlines while maintaining excellent attention to detail.
  • Skilled in Excel, with high levels of numeracy and accuracy.
  • All over the numbers, analytical, and results-driven, able to use data to measure performance and identify areas of improvement.
  • A great communicator, both verbal and written, excelling in the relationships built with stakeholders.
  • Flexible, responsive to business needs, happy to take responsibility for tasks that may go beyond the role expectation.
  • An example of our values, a trusted and respected colleague.

Selfridges

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