Business Intelligence Analyst

3 weeks ago


Coventry, Coventry, United Kingdom Coventry Building Society Full time
Senior Analyst – Digital Business Development & Data

Our Customer department has a brand new opportunity to contribute to the delivery of our digital first, human always ambition.

The role of a Senior Analyst – Business Development & Data is to have a deep understanding of our digital products. It will use data to identify customer behaviour, understand the impact of our customer-facing digital solutions on our human channels, their pain points, and to deliver opportunities to enhance our solution. Working with our Customer Research team, this role combines customer insight and self-generated data to drive outcomes our customers want both today and in the future.

Providing data & MI solutions supporting operational performance, strategic planning, and customer experience improvements will be important parts of the role, as well as partnering effectively with colleagues in Marketing, Customer Insight, and CIDO.

The role will also have oversight across digital channels ensuring reports produced and presented are appropriate to the audience, including regulators, formal committees, and Executive/Directors.

About you

To be successful, you'll have a customer background with experience in digital channels and strong operational management of data with the ability to drive insights. The ability to find patterns and trends in datasets to uncover insights and create algorithms and data models to forecast outcomes will also be needed.

You'll be proficient with Microsoft Excel, SQL, and PowerPoint, as well as ideally have experience with Cognos and BI software.

We're serious about equality of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. Have a chat with us before you apply to see what the possibilities are for this role.



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