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Customer Service Representative

2 months ago

Streatham, Greater London, United Kingdom GLL Full time

At GLL, we're seeking a highly skilled Customer Service Advisor to join our team at Vauxhall Leisure Centre. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, ensuring every interaction is a positive one.

As a Customer Service Advisor, you'll be the first point of contact for customers, answering their queries, resolving issues, and providing a warm welcome to our centre. Your focus will be on providing a first-class customer experience, ensuring our customers feel valued and supported.

Key responsibilities include:

  • Answering incoming calls and responding to customer queries
  • Dealing with transactions, including setting up direct debits and cash handling
  • Selling memberships to customers and promoting our services
  • Providing excellent customer service, resolving issues, and escalating concerns when necessary
  • Working collaboratively with the team to achieve sales targets and improve customer satisfaction

As a Customer Service Advisor, you'll have the opportunity to make a real difference in the lives of our customers, helping them achieve their fitness goals and improving their overall well-being. If you're passionate about delivering exceptional customer service and have a can-do attitude, we'd love to hear from you.

GLL offers a range of benefits, including:

  • A values-driven organisation with a focus on customer service
  • Learning and development opportunities to support your career growth
  • Good pension schemes and discounted gym membership
  • A full-time permanent position with industry-leading rates of pay
  • Opportunities to join the GLL Society and have a say in how we're run

We're committed to providing a supportive and inclusive work environment, where you can thrive and reach your full potential. If you're passionate about delivering exceptional customer service and have a can-do attitude, we'd love to hear from you.