Experienced Casino Dealer Position

2 days ago

Glasgow, Glasgow City, United Kingdom Grosvenor Casinos Full time
Job Title: Experienced Casino Dealer

About the Role

Grosvenor Casinos is on a journey to become the UK's most loved casinos, and we're looking for experienced dealers to join our team. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends, and enjoy our fabulous food, drink, and entertainment.

We're on an exciting journey of growth, and it's the ideal time to join us. As an experienced dealer, you'll be responsible for delivering outstanding customer service through live gaming experiences.

You'll be the face of our casino, welcoming and assisting customers in gaming, and ensuring they have an enjoyable experience. You'll also be responsible for understanding the games, payouts, and identifying high-value members.


Key Responsibilities
  • Acknowledge, welcome, and assist customers in gaming
  • Understand the games, payouts, and who are our high-value members
  • Connect with first-time customers, explaining how the games are run
  • Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  • Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

What We Offer

We offer a range of benefits, including a 1,000 joining incentive, paid in two installments, a share of uncapped tips, premium pay allowance after midnight, paid breaks, 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues, and access to our employee rewards platform.

We're committed to providing a safe and supportive working environment, and we're proud to offer a range of employee benefits, including a NEST pension and access to our employee assistance program.

We're an equal opportunities employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a passion for gaming, we'd love to hear from you.


How to Apply

To apply for this role, please submit your application through our website. We look forward to hearing from you.

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