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Assistant Store Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Flannels, a luxury fashion destination for men and women. As a key member of our store management team, you will be responsible for driving sales growth, leading a high-performing team, and delivering exceptional customer service.
Key Responsibilities
- Sales and Revenue Growth
- Maximize sales revenue through effective merchandising, visual displays, and customer engagement
- Identify opportunities to improve sales performance and implement strategies to achieve targets
- Team Leadership and Development
- Lead, motivate, and develop a high-performing team to achieve sales targets and deliver exceptional customer service
- Provide coaching, training, and feedback to team members to enhance their skills and knowledge
- Customer Service and Experience
- Ensure exceptional customer service is delivered at all times, meeting or exceeding customer expectations
- Develop and implement strategies to enhance the customer experience, including loyalty programs and personalized services
- Store Operations and Visual Merchandising
- Ensure the store is visually appealing, well-merchandised, and maintained to the highest standards
- Manage inventory levels, stockroom organization, and visual displays to maximize sales and minimize waste
- Business Analysis and Reporting
- Monitor and analyze sales data, customer behavior, and market trends to inform business decisions
- Provide regular sales reports and insights to senior management, highlighting areas for improvement and opportunities for growth
- Additional Responsibilities
- Participate in store events, promotions, and visual displays to drive sales and engagement
- Collaborate with the buying team to select and merchandise products that meet customer needs and drive sales growth
Requirements
- Experience and Skills
- Proven track record of sales growth and team leadership in a luxury fashion retail environment
- Excellent communication, interpersonal, and leadership skills
- Strong analytical and problem-solving skills, with the ability to interpret sales data and market trends
- Education and Qualifications
- Degree in Business, Marketing, or a related field (desirable)
- Relevant certifications or training in retail management, sales, or customer service (desirable)
- Personal Qualities
- Highly motivated and results-driven, with a passion for luxury fashion retail
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
- Strong attention to detail, with a focus on delivering exceptional customer service and maintaining high store standards
