Senior Wellness Operations Manager
4 days ago
**Job Overview**
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation.
Salary:£ per hour (dependent on experience)
Location:Luton
We are seeking an experienced Spa Manager to oversee daily operations of our luxurious spa, ensuring a seamless and relaxing experience for all guests. As a key member of our team, you will be responsible for leading, motivating, and managing a team of skilled therapists and support staff.
Main Responsibilities:
- Oversight of daily spa operations, maintaining the highest standards of cleanliness, safety, and customer service
- Development and implementation of strategies to increase spa revenue and client satisfaction
- Performance of a variety of spa treatments, tailored to meet guests' individual needs
- Inventory management, budgeting, and scheduling to ensure efficient spa operations
Requirements:
- NVQ Level 2 & 3 Beauty Therapy qualification or equivalent
- KPI-driven and results-focused approach
- Dynamic interpersonal skills and customer-focused attitude
- Excellent written and verbal communication skills
- Proven experience of delivering excellent customer service
- Flexibility and proactivity in managing multiple priorities
Benefits:
- B-Fuelled - Complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increasing with tenure
- Free gym membership
- Discounted spa treatments and goods
- Comprehensive training and development opportunities
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