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Senior IT Engineer

2 months ago


Preston, Lancashire, United Kingdom Bond Williams Full time
Senior IT Engineer Job Description

Bond Williams is seeking a highly skilled Senior IT Engineer to join our team in Preston. As a key member of our IT department, you will be responsible for providing expert technical support and solutions to our customers.

Key Responsibilities:
  • Technical Support: Provide analysis, troubleshooting, and system monitoring for external customers.
  • Maintenance & Support: Manage day-to-day ticket management and support junior engineers as required.
  • Solution Design: Define requirements, design solutions, evaluate vendors, and perform engineering tasks.
  • Ownership: Take full ownership of issues until resolution, providing 3rd Line support to our varied customer base.
Requirements:
  • Experience: At least 3 years of experience in a 3rd Line + Lead role, preferably within an MSP.
  • Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
  • Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
  • Must hold full driver's license
  • Previous experience working for a MSP essential
What We Offer:
  • Competitive Salary: Up to £40,000 dependant on experience.
  • Benefits: 25 days holiday + Bank holidays, Birthday day leave, Income protection, Life assurance, Private health, and many more.