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Complex Care Manager
2 months ago
We are seeking a highly skilled and experienced Complex Care Manager to join our team at Acuity Care Group Limited. As a key member of our Bespoke and Team Brain Injury Support teams, you will be responsible for managing support packages with varying requirements.
Key Responsibilities- Client Management: Conduct thorough assessments to understand the unique needs and preferences of each individual, and develop and implement personalized care plans that address medical, emotional, and social requirements.
- Induction and Training: Organize comprehensive induction programs for new support workers, covering company policies, procedures, and best practices, and ensure that new hires understand the specific needs of the individuals they will be supporting.
- Team Supervision: Provide ongoing supervision and mentorship to support workers, fostering a positive and productive work environment, and conduct regular performance reviews and provide constructive feedback to help team members improve and grow.
- Communication and Reporting: Schedule and attend regular meetings with clients, their families, and integrated care boards (ICB) contacts, communicate effectively to ensure all parties are informed and involved in care decisions, and prepare detailed reports on the progress and status of the individuals we support.
- Incident Management: Take prompt action to manage and resolve any incidents that occur, ensuring the safety and well-being of all involved, and conduct thorough investigations to determine the cause of incidents and prevent future occurrences.
- Experience: Previous experience of managing clients within the community, with a passion for delivering excellent client service.
- Skills: Excellent communication skills, ability to organize a busy workload and prioritize effectively, and proficiency in MS Office.
- Education: NVQ Level 3 (or equivalent) in Health & Social Care or a related topic, or be willing to study towards this.
- Other: A full UK driving licence and access to your own vehicle.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Benefits: 25 days annual leave + statutory bank holiday for permanent employees, pension contributions, and a collaborative and supportive working environment.
- Professional Development: Opportunities for professional development and growth within the company.
