Technology Infrastructure Analyst

3 weeks ago


Belfast, United Kingdom VANRATH Full time

We are seeking a Technology Infrastructure Analyst to join our client's team in Belfast. As a key member of the team, you will be responsible for ensuring the smooth operation of their IP Telephony infrastructure and delivering excellent customer service.

About the Role
  • Lead and manage the resolution of incidents and service requests within agreed Service Level Agreements (SLAs)
  • Play a key role in the planning and delivery of telephony and unified communications projects, upgrades, and migrations
  • Develop and maintain strong working relationships with internal and external customers

This is a fantastic opportunity to work on exciting IT projects, gain exposure to new technologies, and develop your skills as a leader and a team player. If you are passionate about delivering exceptional customer service and have a strong background in IT support, we encourage you to apply.

Requirements
  • Over 1 year of experience in IT support within an IT telephony environment
  • IT degree or similar qualification
  • Strong leadership qualities and a willingness to learn and develop
  • ITIL certification desirable
Salary and Benefits

We offer a competitive salary of £32,000 per annum, plus a range of benefits including pension scheme, holidays, and opportunities for career development.

Additional Benefits
  • Work from home options available
  • Pension scheme
  • Holidays


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