Service Management Director

2 days ago


High Wycombe, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time
Service Desk Coordinator Opportunity

We are seeking a highly organized and detail-oriented individual with excellent communication skills to join our team as a Service Desk Coordinator. As a key member of our service delivery team, you will play a crucial role in supporting our multi-vendor business and ensuring customer satisfaction.

Key Responsibilities
  1. Provide first-line support to customers, addressing their inquiries and resolving issues promptly.
  2. Maintain and update our internal management database system to ensure efficient operations.
  3. Liaise with contract managers, suppliers, and customers to deliver exceptional service.

Our ideal candidate will have 1-2 years of experience in Administration/Customer Service, with a strong understanding of contract management and database systems. They will be IT-literate, proficient in MS Office, and have excellent telephone etiquette.

What We Offer
  1. 25 Days Holiday (+ Bank Holidays)
  2. Company Contributed Pension Scheme
  3. 5 Days in Office
  4. 1hr Lunch Break
  5. 8:30am - 5:00pm (Monday to Friday)
  6. Summer & Christmas Parties
  7. Progression/Career Opportunities as the Company continues to grow


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