Technical Machine Service Engineer

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Talent Finder Jobs Full time £28,000 - £32,000
Technical Machine Service Engineer

We are seeking a highly skilled Technical Machine Service Engineer to join our dynamic and friendly technical support team at Encore Machinery. As a key member of our team, you will be responsible for providing exceptional technical support and service to our customers across the UK and Europe.

Key Responsibilities:
  • Provide remote and onsite technical service support, including installation, maintenance, and repair of print finishing and packaging machinery.
  • Conduct machinery demonstrations and installations, and deliver training to customers and partners to ensure comprehensive knowledge transfer.
  • Diagnose and resolve mechanical, electrical, and software faults with minimal downtime, using advanced troubleshooting techniques.
  • Build strong customer relationships, delivering a first-class service experience that fosters customer satisfaction and loyalty.
  • Engage in technical problem-solving across multiple technologies, including mechanical hardware, electrical systems, and software-based troubleshooting.
  • Assist the sales team with machine demonstrations at trade shows, customer events, and other promotional activities.
Requirements:
  • Relevant technical qualifications (mechanical/electrical) and an understanding of the print or packaging sector.
  • Excellent diagnostic and troubleshooting skills for mechanical and electrical faults.
  • Ability to read and interpret electrical and mechanical schematics.
  • Highly self-motivated and capable of working independently with minimal supervision.
  • Ability to tow a trailer and hold a clean driving licence.
  • Operational knowledge of print finishing and packaging machinery.
  • Experience with network-based remote support and software troubleshooting.
What We Offer:
  • A competitive salary, overtime, and an extensive benefits package, including opportunities for professional development.
  • A fully equipped company van provided for business use.
  • 23 paid holidays, 3 of which will be held back for the Christmas holidays, plus all bank holidays.
  • Overtime, overnight allowances, and other expense reimbursements.
  • A company pension scheme to support your long-term financial security.


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