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Client Care Representative

2 months ago

Chiswick, Greater London, United Kingdom Illuminate Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and compassionate Client Care Assistant to join our team at Illuminate Recruitment Ltd. As a Client Care Assistant, you will be the first point of contact for our clients and their pets, providing exceptional customer service and ensuring a seamless experience for all.

Key Responsibilities
  • Client Communication: Respond to client inquiries, provide information about services and treatments, and schedule appointments with professionalism and friendliness.
  • Pet Care Support: Assist pet owners with bookings, ensure all details are correct and up-to-date, and help clients understand treatment plans and follow-up care instructions.
  • Administrative Tasks: Maintain accurate and confidential client records, process payments, and manage billing with efficiency.
  • Team Collaboration: Work closely with veterinarians, nurses, and other team members to ensure smooth clinic operations and provide exceptional care for our clients and their pets.
Requirements
  • Animal Lover: A genuine passion for animals and their well-being.
  • People Person: Excellent interpersonal and communication skills.
  • Organised and Efficient: Strong multitasking abilities and attention to detail.
  • Tech-Savvy: Comfortable using computers, scheduling software, and managing digital records.
  • Problem Solver: Ability to think on your feet and handle challenging situations with ease.
  • Team Player: Willingness to pitch in and help wherever needed.
  • Positive Attitude: A cheerful disposition and a can-do spirit.
About Us

We are a dynamic and innovative veterinary specialist committed to providing outstanding care for pets and exceptional service for their owners. We believe in working hard and having fun along the way, and we're looking for like-minded individuals to join our team.