Restaurant Service Leader

6 days ago


London, Greater London, United Kingdom The Cinnamon Collection Full time
Restaurant Service Leader

We are seeking an experienced and charismatic Restaurant Service Leader to join our team at The Cinnamon Collection. As a leader in the front-of-house, you will be responsible for delivering exceptional service while overseeing the smooth operation of the wait staff.

About the Role:

  • Lead with Excellence: You will be responsible for delivering first-class service while overseeing the wait staff to ensure a seamless dining experience. Your leadership will inspire the team to go above and beyond for every guest.
  • Enhance the Guest Experience: With your deep knowledge of our menu and passion for hospitality, you will provide personalized recommendations, manage special requests, and ensure every guest leaves delighted.
  • Support Front-of-House Operations: You will work closely with the management team to ensure smooth service, manage bookings, and handle any guest issues swiftly and professionally.
  • Mentor the Team: You will train and coach junior wait staff, sharing your expertise in customer service, menu knowledge, and operational efficiency.
  • Uphold High Standards: You will ensure that service runs smoothly, from setting tables to managing guest flow, while maintaining high standards of cleanliness and presentation.

What We're Looking For:

  • Experienced & Professional: You have worked in high-end restaurants before and have a deep understanding of what it takes to deliver impeccable service.
  • Natural Leader: You are confident, approachable, and love motivating a team. You lead by example and inspire those around you to deliver their best.
  • Customer-Focused: You have a passion for creating memorable guest experiences. You know that every detail counts, from a warm welcome to personalized recommendations.
  • Organised & Efficient: In a fast-paced environment, you stay calm, manage your time well, and ensure everything runs smoothly.
  • Knowledgeable About Food & Wine: You have a passion for great food and an understanding of wine pairing that enhances the dining experience.

Salary: £30,000 - £40,000 per annum

Benefits:

  • Grow with Us: From day one, we invest in your development. With tailored training and clear pathways for progression, your journey from Assistant Manager to General Manager—or even Operations Manager—starts here.
  • Rewards That Matter: Enjoy a performance-based bonus scheme, exclusive discounts on dining with us, and access to savings at thousands of retailers through our BRG Spark App.
  • Well-being at Your Fingertips: From advanced pay access with Wage stream to comprehensive healthcare support and free financial advice, we take care of our team like family.
  • Flexible Working: We know life is full of surprises, so we offer flexible working opportunities to help you balance it all.


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