Front of House Service Specialist

24 hours ago


Reading, Reading, United Kingdom German Doner Kebab Full time

Company Overview

German Doner Kebab is a leading restaurant brand with over 90 locations worldwide, offering exceptional food and service to our guests.

We are proud to be a market leader in the Casual Dining sector, with industry-leading levels of service and a commitment to delivering an unforgettable experience for our customers.

Job Summary

We are seeking a motivated and enthusiastic Front of House Team Member to join our team in Reading, Berkshire. As a key member of our front-of-house team, you will play a vital role in delivering exceptional customer service and helping to achieve our brand standards.

Key Responsibilities

  • Assist customers in selecting meals and drinks, providing additional up-sell information as needed.
  • Deliver orders to the kitchen, assist in preparing and packing food and beverages.
  • E nsure that the portion of food being packed or served looks appealing.
  • Promote additional food items to complement the guest experience and increase sales.
  • Process sales, provide customers with receipts, and deliver food.
  • Answer the telephone and handle inquiries.
  • Assemble and package orders to the brand standard.
  • Maintain all guest areas clean, sanitary, and tidy.
  • Work to Brand standards and deliver exceptional customer service.
  • F ollow instructions to achieve brand standards (The GDK way).
  • Cross-train in all areas of the kitchen and front counter.
  • Deliver exceptional customer service and maintain impeccable standards.

About You

You will have the opportunity to work in a dynamic and fast-paced environment, with a full career pathway and support for progression opportunities.

Salary

The estimated salary for this role is around £18,000-£20,000 per annum, depending on experience.



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