Customer Service Manager

7 days ago

Livingston, West Lothian, United Kingdom Hays Specialist Recruitment Limited Full time
{"title": "Customer Service Manager", "description": "Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our sales office, you will be responsible for managing and coaching a team of customer service representatives, providing excellent customer service and sales support.

Key Responsibilities
  • Manage and coach a team of customer service representatives to ensure excellent customer service and sales support.
  • Develop and implement sales strategies to drive business growth and improve customer satisfaction.
  • Provide training and development opportunities to enhance the skills and knowledge of customer service representatives.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • Proven experience in customer service and sales management.
  • Excellent communication and interpersonal skills.
  • Ability to coach and develop team members.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • Competitive hourly rate.
  • Opportunity to move to a permanent position with additional benefits.
  • Working in a busy and fast-paced environment.
", "lang_code": "en-US"}

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