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Service Area Operations Manager

1 month ago

London, Greater London, United Kingdom GLL Full time

At GLL, we're seeking a highly skilled Service Area Operations Manager to join our team at Swiss Cottage Leisure Centre. As a key member of our management team, you'll be responsible for leading, managing, and organising all aspects of the service area's operations, ensuring they're carried out efficiently and economically within agreed policies and procedures.

Key responsibilities include:

  • Preparing and monitoring service area budgets, income targets, and business plans
  • Ensuring all organisational, statutory, and non-statutory health and safety requirements are met
  • Providing visible leadership to all service area staff, ensuring they're motivated and operate at high levels of both performance and efficiency
  • Ensuring all members of the service team are effectively supervised and that all people management procedures are effectively operated within the team
  • Ensuring that all staff are aware of developments, policies, practices, and procedures through regular and effective communication processes
  • Taking responsibility for the mentoring and development of service area staff
  • Ensuring the highest quality standards of customer care and service delivery are achieved within the service area
  • Continually monitoring and reviewing the standards achieved, taking appropriate action to rectify adverse trends identified through audit or other mechanisms
  • Developing and maintaining effective relationships within the organisation and with key stakeholders

As a Service Area Operations Manager, you'll have the opportunity to develop and grow with our organisation, with a range of benefits including:

  • A salary of £34,539.52 to £44,196.41
  • A values-driven organisation
  • Learning and development to support career development
  • Good pension schemes
  • Discounted gym membership for you and your partner
  • A full-time permanent position
  • Industry-leading rates of pay
  • Opportunity to join the GLL Society and have a say in how we're run, plus associated social events
  • Exclusive discounts on our villas in Portugal
  • Exclusive discounts on our ski chalets in Bulgaria
  • Health assurance
  • Career pathways and professional development
  • Discounts across thousands of retailers (GLL Extras)
  • 25% off Red Letter Days
  • 25% off Buy A Gift
  • 20% off GLL spa experience treatments and associated products
  • Ride to work scheme
  • Free eye tests and discounted glasses