Insurance Claims Specialist

3 weeks ago


Bristol, Bristol, United Kingdom Howden Group Holdings Full time

At Howden, we're on the hunt for a talented Claims Handler to join our team in Bristol. As a Claims Handler, you'll play a crucial role in supporting our Claims Executives to provide exceptional service to our clients. Your primary responsibility will be to manage a portfolio of claims on an end-to-end basis, ensuring that all new claims are monitored and handled within our service level agreement.

Key responsibilities include:

  • Dealing with phone calls and post advising of claims
  • First Notice of Loss (FNOL) registration
  • FNOL management
  • Diary and report maintenance
  • Matching of all post/diary entries
  • Ensuring that the Claims Manager is fully aware of all issues or complaints
  • Ensuring that full compliance of our standards is maintained at all times
  • Adhering to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics
  • Ensuring compliance with the General Data Protection Regulations
  • Ensuring all records and communications with clients are accurately recorded and filed in the correct manner

Requirements:

  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
  • Minimum of 2 years claims experience, ideally in motor, property, or liability
  • Previous experience working for a brokerage is essential
  • Responsibility for own personal development and for keeping own knowledge up to date

We're looking for someone with excellent technical insurance skills, accuracy, and attention to detail. You'll need to be able to process work quickly and efficiently, prioritize tasks, and meet deadlines. Excellent client service skills, negotiation, and broking skills are also essential. If you're a motivated and organized individual with a passion for insurance, we'd love to hear from you.

We're a people-first business, and we're committed to creating a culture that's inclusive, diverse, and empowering. We believe that our employee ownership model sets us apart in the market, and we're proud to be a global leader in the insurance industry.



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