Roadside Assistance Technician

2 months ago


Cardiff, Cardiff, United Kingdom The AA Full time
About the Role

We are seeking a skilled and experienced Mechanic to join our Roadside Rescue team as a Roadside Assistance Technician. As a key member of our team, you will be responsible for providing exceptional customer service and technical expertise to our members.

Key Responsibilities
  • Provide technical assistance and support to customers in a timely and professional manner.
  • Diagnose and repair vehicles at the roadside, using a range of tools and equipment.
  • Work independently and as part of a team to achieve targets and objectives.
  • Develop and maintain a thorough knowledge of vehicle systems and technologies.
  • Communicate effectively with customers, colleagues, and other stakeholders.
Requirements
  • NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
  • Full category B driving licence, with 6 points or less.
  • Ability to work shifts, including evenings, weekends, and Bank Holidays.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Access to industry-leading training and development programs.
  • Free breakdown cover and vehicle maintenance.
  • A supportive and inclusive work environment.
About Us

The AA is a leading provider of roadside assistance and vehicle recovery services. We are committed to delivering exceptional customer service and providing a safe and reliable service to our members.



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