Freight Forwarder Assistant
2 weeks ago
About the Role:
">We are seeking a skilled and enthusiastic Freight Forwarder Assistant to join our team in Belfast. As an Operations Apprentice, you will develop towards becoming an International Freight Forwarder, responsible for managing or supporting our Customers' logistics by arranging the movement of Freight via Air, Ocean, or Road.
">Key Responsibilities:
">- ">
- Develop relationships with customers (internal/external)">
- Ensure all customer enquiries are responded to promptly and professionally">
- Adhere to Customs Compliance procedures and documentation">
- Ensure each 'Job File' is fully and accurately completed">
- Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise">
- Work with DGF departments on freight planning and coordination">
- Liaise with DGF Transport & Warehouse teams on freight planning and coordination">
- Liaise with overseas offices on planning and coordination">
- Maintain mandatory KPI's through the Company's Freight Forwarding system">
- Use Company systems to create, manage and maintain the movement of freight">
- Update the Company's customer complaints system with all required inputs">
- Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.">
- Contribute to the 'First Choice' continuous improvement program">
- Participate in Monthly Team briefing sessions and weekly performance dialog meetings">
- Complete all statutory and mandatory training as and when required">
- ">
What We Offer:
">The Apprenticeship will be for a 24 month Fixed Term Contract, with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role.
">We offer a competitive salary with incremental increases and benefits in line with permanent employees, estimated at around £18,000-£22,000 per annum, depending on location and experience.
">Apprenticeship Qualifications:
">Upon successful completion of the Apprenticeship, at the end of the FTC, Apprentices will gain the following qualification:
">- ">
- Customer Service Level 2">
Required Skills and Qualifications:
">5 x GCSE passes including English, Maths and ICT preferred.
">Benefits:
">We provide opportunities for career development and growth, as well as a supportive and dynamic work environment.
">Other Opportunities:
">This role offers the opportunity to gain valuable experience in international logistics and freight forwarding, with potential for progression to a permanent position upon completion of the apprenticeship.
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