Distributed Field Support Specialist

4 weeks ago

Plymouth, Plymouth, United Kingdom Verelogic Full time
Job Title: Distributed Field Support Engineer

Location: South West Area

Salary: D.O.E

Interview Process: 2-stage process

Key Responsibilities:
  1. Repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.
  2. Perform desk-side support to clients as requested.
  3. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
  4. Assist other engineers in the delivery of service to customers.
  5. Cover site roles where required due to planned or unplanned absence.
  6. Achieve KPI target of 5 visits/fixes per day.
  7. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real-time and gain full understanding of the customer's SLA requirements.
  8. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real-time through accurate and quality updates.
  9. Carry out any other reasonable request from line management.
  10. Perform customer rebuilds and configuration to desk.
  11. Carry out AV repairs and printer repairs.
  12. Conduct IMAC projects with little supervision.
  13. Participate in 24/7 coverage via a rota system.
  14. Act as mentor to Grades 1 through to 3 Engineers.
  15. Train on new technologies such as AV or Cisco when expected.
  16. Step in for FDM on occasion and/or project manage when required.
  17. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
  18. Maintain professionalism and presentability at all times.
  19. Possess a full UK driving licence where required to perform the role.
  20. Respond to requests for information from line management in a timely manner.
  21. Work a certain amount of overtime when required.
  22. Familiarise with customer policies and processes where applicable.
  23. Be approachable and accepting of training requirements related to the role.
  24. Maintain the skills and knowledge required to perform the role to the required standard.
  25. Embrace new technologies and adapt to change.
  26. Maintain company assets in good working order and condition.
  27. Practice quick win processes.
Skills and Experience:
  1. Knowledge of PC, laptop, printer & associated peripherals operation.
  2. Familiarity with key clients' specific procedures.
  3. Trained in desktop/laptop/printers and servers.
  4. Experience with Cisco/Sun technologies.
  5. Excellent knowledge of common software products.
  6. AV experience.
  7. Excellent customer-facing skills.
  8. BPSS and SC Clearance.

  • Distributed Field Support Specialist

    1 month ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EJob Summary:We are seeking a skilled Distributed Field Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our support team, you will be responsible for providing technical assistance to our clients across the South West Area.Key...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: Key Responsibilities:To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.Additional Tasks:To perform desk-side support to our clients as requested.

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: Key Responsibilities:To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.Additional Tasks:To perform desk-side support to our clients as requested.

  • Distributed Field Support Specialist

    1 month ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation:• To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.• Perform desk-side support for clients as requested.• Complete part movements (RMA generation & physical movement) in a timely and accurate manner.• Collaborate with clients...

  • Distributed Field Support Specialist

    1 month ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation:• To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.• Perform desk-side support for clients as requested.• Complete part movements (RMA generation & physical movement) in a timely and accurate manner.• Collaborate with clients...

  • Distributed Field Support Specialist

    1 week ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Careers Full time

    Job Title: Distributed Field Support SpecialistLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:• To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.• Perform desk-side support for clients as requested.• Complete part movements (RMA...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:• To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.• To provide desk-side support to clients as requested.• To complete part movements (RMA...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:• To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.• To provide desk-side support to clients as requested.• To complete part movements (RMA...

  • Distributed Field Support Specialist

    1 month ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:To repair, diagnose, and replace PC's, Laptops, Printers, Servers, and retail equipment and associated peripherals.To perform desk-side support to our clients as requested.To complete part movements (RMA generation & physical...

  • Distributed Field Support Specialist

    1 month ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:To repair, diagnose, and replace PC's, Laptops, Printers, Servers, and retail equipment and associated peripherals.To perform desk-side support to our clients as requested.To complete part movements (RMA generation & physical...

  • Distributed Field Support Specialist

    1 month ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:• Provide on-site technical support for PC's, laptops, printers, servers, and retail equipment, as well as associated peripherals.• Offer desk-side support to clients as requested.• Process part movements (RMA...

  • Distributed Field Support Specialist

    1 month ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:• Provide on-site technical support for PC's, laptops, printers, servers, and retail equipment, as well as associated peripherals.• Offer desk-side support to clients as requested.• Process part movements (RMA...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:• To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.• To provide desk-side support to clients as requested.• To complete part movements (RMA...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:• To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.• To provide desk-side support to clients as requested.• To complete part movements (RMA...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerJob Summary: We are seeking a highly skilled Distributed Field Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our clients across the South West Area. Key Responsibilities: Provide on-site technical support to clients, including...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerJob Summary: We are seeking a highly skilled Distributed Field Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our clients across the South West Area. Key Responsibilities: Provide on-site technical support to clients, including...

  • Distributed Field Support Specialist

    2 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic Full time

    Job Title:Distributed Field Support SpecialistLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:Repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.Perform desk-side support to clients as requested.Complete part movements (RMA generation & physical movement)...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.To provide desk-side support to clients as requested.To complete part movements (RMA generation &...

  • Distributed Field Support Specialist

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:To repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.To provide desk-side support to clients as requested.To complete part movements (RMA generation &...

  • Distributed Field Support Specialist

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Verelogic Full time

    Job Title:Distributed Field Support EngineerLocation: South West AreaSalary: D.O.EInterview Process: 2-stage processKey Responsibilities:Perform on-site repairs, diagnoses, and replacements of PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.Provide desk-side support to clients as requested, ensuring timely and...