Technical Care Coordinator

3 weeks ago


Watford, Hertfordshire, United Kingdom Medtronic Full time

Delivering Excellent Customer Experience

MEDTRONIC is actively seeking a talented individual to join our team as a Technical Care Coordinator. This role involves providing technical support and guidance to customers using Medtronic Diabetes products and services.

Job Responsibilities:

• Provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
• Resolve technical queries using an array of troubleshooting tools, ensuring all details are recorded within our CRM database
• Exceed customer expectations when handling and resolving inquiries whilst striving for first contact resolution, offering a world-class service

What We Offer:

• A competitive salary of $65,000 - $85,000 per year
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

About Us:

We believe that diversity and inclusion are essential to driving innovation and delivering exceptional patient outcomes. At MEDTRONIC, we're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed.



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