Catering Operations Director

4 weeks ago


Sheffield, Sheffield, United Kingdom Compass Group UK Full time
About the Role

We are seeking a highly skilled and experienced Account Director to join our Compass Group UK Business. The successful candidate will be responsible for managing client and contractual relationships, ensuring financial targets, compliance and company procedures are adhered to.

The role will require National travel and the candidate must be able to work in a commercial manner, shaping the contract's overall business strategy, developing strategic plans, and assessing contract performance.

Key Responsibilities
  1. Client Relationship Management: Ensure client contracts are adhered to within their terms, cultivating robust and extensive client relationships that consistently surpass expectations.
  2. Contract Performance: Guarantee that contract performance aligns with budget and meets business plan and financial goals, tracking and evaluating contractual and internal KPIs and SLAs.
  3. Labor Strategy: Develop and oversee a labor strategy that complies with contract requirements, discovering opportunities for growth and efficiency through innovative approaches.
  4. Sales Support: Assist the sales team in creating financially viable bids and proposals, concluding in contract finalisation.
  5. Team Management: Recruit, manage and develop a high-performing team, ensuring that the management team continually develop and proactively manage their teams to maintain performance levels and engagement.
  6. Customer Strategy: Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery.
  7. Industry Trends: Monitor and analyse industry trends and market changes, leading in contract retention and strategising for expansion.
  8. Mobilisation: Direct new business mobilisations in collaboration with Sales, Mobilisation, Technology, and Innovation teams to deliver solutions that surpass client and customer expectations.
  9. HSE Compliance: Manage and lead HSE matters related to the contract and teams, ensuring compliance with legal standards.
About You
  • You will have strong influencing, coaching and people development skills, with experience of leading and managing large and complex teams over multiple geographical locations to deliver results.
  • You will be a self-starter, able to quickly build partnership relationships with key stakeholders, and possess the ability to drive change with effective project and stakeholder management skills.
  • You will have experience of working with a client group based in multiple locations, excellent written and verbal communication skills, and a proactive, pragmatic and commercial approach.


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