Food and Beverage Team Member

4 weeks ago


Woking, Surrey, United Kingdom Hilton Hotels Full time
Food and Beverage Team Member

Deliver Exceptional Guest Experiences

As a Food and Beverage Team Member at Hilton Hotels, you will play a vital role in delivering exceptional guest experiences across all areas of Food and Beverage. Your primary responsibility will be to work in all areas of Food and Beverage, including the restaurant, to ensure that our guests receive the highest level of service and satisfaction.

Key Responsibilities:

  • Welcome guests in a polite and friendly manner
  • Take and deliver customer orders, consistently demonstrating high levels of customer service
  • Prepare set ups for tables and/or rooms
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Up-sell with latest departmental incentives
  • Ensure compliance of brand standards
  • Strive to achieve departmental targets
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships

What We Are Looking For:

  • Positive attitude
  • Good communication skills
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

At Hilton, Every Job Makes the Stay.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.



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