IT Infrastructure Support Specialist

4 weeks ago


Peterborough, Peterborough, United Kingdom The ONE Group Ltd Full time £25,000 - £35,000

**About the Role**

We are seeking an experienced IT Service Desk Analyst to join our Peterborough based client’s IT support department, providing 1st/2nd line support.

As an ideal candidate, you will have 5 or 2nd line support experience, with a passion for delivering exceptional customer journeys and experiences.

**Key Responsibilities**

  • Provide first-class IT support via telephone and ticketing system.
  • Handle high-priority incidents and provide hardware support to users.
  • Support business-specific applications.

Technical Requirements:

  • Microsoft Windows Server/Desktop – All Versions.
  • HPE server platforms.
  • HPE/Cisco network experience desirable but a solid networking foundation essential.
  • Unix/Mac basic troubleshooting skills.
  • Cat5 cabling/termination and general hardware.


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