IT Infrastructure Support Specialist
4 weeks ago
**About the Role**
We are seeking an experienced IT Service Desk Analyst to join our Peterborough based client’s IT support department, providing 1st/2nd line support.
As an ideal candidate, you will have 5 or 2nd line support experience, with a passion for delivering exceptional customer journeys and experiences.
**Key Responsibilities**
- Provide first-class IT support via telephone and ticketing system.
- Handle high-priority incidents and provide hardware support to users.
- Support business-specific applications.
Technical Requirements:
- Microsoft Windows Server/Desktop – All Versions.
- HPE server platforms.
- HPE/Cisco network experience desirable but a solid networking foundation essential.
- Unix/Mac basic troubleshooting skills.
- Cat5 cabling/termination and general hardware.
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